ABC Solutions
Billing Policy Statement
Account Activation Fee and Initial Payment
Account activation fees may apply on designated accounts. Activation fees are non-refundable. Residential dial-up accounts do not have activation fees. Payment for one full billing cycle is due immediately upon activation of account and is non-refundable. Initial payments done by credit card or bank debit will be run within 7 days after account is activated. Initial payments done by check are due within 7 days of activation.
Payment Terms
Clients who pay via bank debit will have their accounts debited on their due date or on the first Wednesday after their due date. The amount debited will be the billing cycle package charge for the next billing period plus any applicable charges from previous invoices.
Clients who pay via credit card will have their accounts debited on their due date or the first business day after the due date, if due date falls on a weekend or holiday. The amount debited will be the billing cycle package charge for the next billing period plus any applicable charges from previous invoices.
Clients who pay by check will receive an email invoice approximately 10 days prior to their due date. The invoice will be the billing package charge for the next billing period and will indicate if there are other outstanding invoices due.
There is a $20 handling fee for any RETURNED TRANSACTIONS such as insufficient funds (check, bank debit or credit card) or for refund processing if a refund is requested and approved.
Account Status
Your account is considered open when the request for service is made and charges will begin when we confirm activation. The account will remain open and accruing charges until: You notify us (by talking to one of our customer service representatives at 319-551-5008, by email to billing@abcsolve.com or by sending a letter by US Postal Service) of your request to change or terminate the account. The termination date will be extended to reflect payments we have received. You must contact us prior to the end of the current billing period to terminate service for the next billing period.
Terminations are effective only at the end of your paid billing period and are not pro-rated. No refunds are given.
We reserve the right to terminate the account for non-payment or other appropriate reasons. (See Acceptable Use Policy)
Non-Payment of Accounts
Account Suspension/Termination: Invoices not paid by 7 days after the due date, will be sent an email reminder. Invoices not paid by 14 days after the due date, will be sent a second reminder. Invoices not paid by 21 days after the due date, will be sent a third and FINAL reminder. Accounts not brought current or have payment arrangements made within 24 hours (or next business day) of the FINAL notice, will be suspended*. While under suspension, account will not be accessible, but data will be saved. Suspended accounts will be closed after 5 business days, if not paid. Once the account has been closed, we cannot guarantee restoration of any data residing on servers owned by ABC Solutions. Restoration of data may be possible within 5 days of account closure, but a restoration fee of $100 per hour may apply. Minimum restoration fee is $50.00.
*Specific accounts that require a longer lead-time for payment may be given an extension, providing arrangements have been made in advance with our Billing Department.
The terminated username/email address may no longer be available when the account is re-established. We realize that procedures for non-payment only become an issue for a few customers, but we believe it is important to clarify our policies.
Errors or Questions About Your Bill
If you think your bill is incorrect, or if you need more information about an item on your bill, write it on a separate sheet of paper and mail it to us at Box 303, Amana, IA 52203 as soon as possible, e-mail us at billing@abcsolve.com or call us at the numbers listed below. We must hear from you no later than 10 days after your first email invoice is sent in which the error or problem appeared.
In your letter or e-mail, give us the following information:
- Your name and account number
- The dollar amount of the suspected error
- Describe the error and explain, if you can, why you believe it is an error.
- If you need more information, describe the item you are unsure about.
Any necessary corrections will only be retroactive within a 30-day window from the time we receive notification of the error.
If you have any other questions regarding your billing, please call us locally at 319-551-5008 or e-mail us at billing@abcsolve.com. If you call and do not reach an customer service representative, please leave your name, phone number, a brief description of your problem and the best time to call you back. We will make every effort to return your call in a timely manner. Please do not assume that leaving a voice mail message is sufficient to change or close your account.
Revised 10/24/2004